Contact Us

1. We’re Here to Help

At aubmarenodoro (hereinafter referred to as “I”), I believe a comfortable shopping experience begins with clear communication and helpful support. Whether you have a question about home furnishings, need assistance with an existing order, or would like clarification about delivery or returns, I welcome your message.

I aim to provide clear, practical answers so you can make informed decisions before purchasing and feel supported throughout your shopping experience.

2. Get in Touch

If you need help with a product, payment, order status, delivery arrangements, or a return request, you can contact me using the following details.

Email: team@aubmarenodoro.com

Phone: +1 (510) 684-9273

Address: 1092 53rd St, Emeryville, CA 94608, United States

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time (EST)

Messages received outside business hours may be reviewed on the next business day. I aim to respond to customer inquiries within a reasonable timeframe and provide useful guidance based on the details of each request.

3. Questions About Products

Choosing furniture and home accessories often involves considering dimensions, materials, colors, placement, and everyday use. If you need clarification about information shown on a product page, please contact me before placing your order.

When sending a product inquiry, include the product name or page link and describe the details you would like to clarify. This helps me identify the relevant item and provide a more focused response.

4. Help With an Existing Order

For questions about an order you have already placed, please include your order number and the email address used during checkout. These details help me locate the relevant purchase and review its status.

You can contact me for assistance with order confirmation, payment questions, delivery updates, address corrections, or other order-related concerns. If you need to request a change or cancellation, please get in touch as soon as possible, since available options depend on the current processing and shipping status.

5. Shipping, Returns, and Refunds

If you would like to understand delivery estimates, shipping charges, or tracking procedures, please refer to the Shipping Policy.

For questions about returning an item, requesting an exchange, or receiving a refund, please review the Return and Exchange Policy. If you need to cancel an order, the Order Cancellation Policy explains the applicable time limits and process.

If you have already reviewed the relevant policy and still need assistance, you are welcome to contact me directly. Please provide your order number and a brief description of the issue so I can help you determine the appropriate next step.

6. Product Concerns and Customer Feedback

If an item arrives damaged, differs from your order, or does not meet the expected condition, please contact me with a description of the problem. Photographs of the item, packaging, or shipping label may help me understand the situation more clearly.

I also welcome suggestions about the shopping experience, website information, and customer service. Your feedback helps me identify areas where product information and service procedures may be made clearer and more useful.

7. Before Sending Your Message

To help me respond efficiently, please include the relevant details in your inquiry:

Your order number, if your question concerns an existing purchase.
The product name or product page link, if your question concerns an item.
A clear explanation of your question or concern.
Relevant photographs or supporting information, when appropriate.

Please avoid including unnecessary sensitive payment information in ordinary email messages.

8. Our Commitment to Clear Communication

I aim to make customer support straightforward, respectful, and easy to access. Each inquiry is reviewed according to its subject and the information available, with the goal of explaining the available options clearly.

Thank you for taking the time to contact me. Whether you are preparing for a purchase or need help after placing an order, I am here to assist you.

Contact Information

Email: team@aubmarenodoro.com

Phone: +1 (510) 684-9273

Address: 1092 53rd St, Emeryville, CA 94608, United States

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time (EST)