Order Cancellation Policy

1. Cancellation Eligibility and Time Limits

At aubmarenodoro (hereinafter referred to as “I”), I understand that you may need to change or cancel an order after completing your purchase. This policy explains how to submit a cancellation request, when an order may be stopped, and how refunds are handled.

You may request to cancel an order within 48 hours of placing it, provided it has not been shipped and has not entered a stage of fulfillment that prevents cancellation. I will review the current order status before confirming whether the cancellation can be completed.

Submitting a request within 48 hours does not guarantee cancellation if the order has already progressed to a stage where it cannot reasonably be stopped. Likewise, the 48-hour period is my standard cancellation procedure and does not eliminate any cancellation, withdrawal, or refund rights that apply under applicable consumer protection requirements.

If more than 48 hours have passed, you may still contact me to check whether cancellation is possible. If the order has already been dispatched, the standard cancellation process generally no longer applies. You may instead be able to request a return or refund under my Return and Exchange Policy or exercise any applicable statutory rights.

2. How to Submit a Cancellation Request

Please contact me as soon as possible if you wish to cancel an order. An early request gives me a better opportunity to stop fulfillment before the package is dispatched.

You may submit your request through either of the following channels:

Email: team@aubmarenodoro.com

Phone: +1 (510) 684-9273

Please include the following information:

Your order number.
The name or email address used to place the order.
A clear statement that you wish to cancel the order.
Any additional information that may help identify the purchase.

Please do not send complete payment card numbers or other sensitive financial information by email or telephone.

Email is an accepted channel for submitting a cancellation request. I will use the contact information associated with your order to communicate the outcome and any further steps.

3. Review and Confirmation of Cancellation

After receiving your request, I will review the order details and current fulfillment status to determine whether the order can still be canceled.

If cancellation is approved, I will confirm the cancellation through the contact information you provided and arrange the applicable refund.

If the order has already entered preparation, packing, carrier collection, or another stage that prevents cancellation, I will explain the available options. Depending on the circumstances, these may include accepting delivery and requesting a return under the applicable Return and Exchange Policy.

A cancellation request is not itself confirmation that the order has been canceled. Please wait for my confirmation before assuming that fulfillment has stopped. If a statutory cancellation or withdrawal right applies, however, the exercise of that right is governed by the applicable requirements and is not dependent on my discretionary approval.

4. Refund Method and Processing Time

For an approved cancellation, I will return the applicable refund to the original payment method used for the purchase. Payments made by Visa or Mastercard will generally be refunded to the corresponding card account.

For a cancellation accepted before shipment, I will initiate the refund within 1–3 business days after cancellation is confirmed.

This timeframe describes when I initiate the refund. The time required for the funds to appear in your account depends on your payment provider, card issuer, or financial institution and may vary.

If an applicable consumer protection requirement establishes a shorter or otherwise mandatory refund deadline, I will follow that requirement instead of relying on the standard processing period described above.

If the expected posting period has passed and your refund has not appeared, please contact me with your order number and cancellation confirmation so I can review the transaction.

5. Orders That Have Already Shipped

Once an order has been dispatched, it generally cannot be stopped through the standard cancellation process.

If you no longer wish to keep the item after dispatch, please contact me to discuss the applicable return options. Any return will be handled according to my Return and Exchange Policy, including the relevant return procedure, shipping costs, and refund conditions.

Where an applicable statutory withdrawal right allows you to withdraw from the purchase after delivery, this policy does not restrict that right. If such a right applies, you may exercise it by sending a clear withdrawal statement through an accepted contact channel within the applicable period.

If an order cannot be shipped within the promised timeframe, I will provide any required notice and cancellation options. Where applicable rules require a refund because of a shipping delay or failure to obtain the customer's consent to a permitted delay, I will follow the applicable refund requirements.

6. Changes to Shipping Addresses and Order Details

If you need to correct your shipping address or update other order information, please contact me as soon as possible after placing the order.

I will check whether the requested change can be completed before the order progresses further through fulfillment. Address corrections and other changes cannot be guaranteed once the order has been packed, assigned to a carrier, or dispatched.

Please provide a complete and accurate shipping address when placing your order, including the street address, apartment or unit number where applicable, city, state, and ZIP code.

If a requested change cannot be completed, I will explain the available alternatives based on the current order status. Any additional charge associated with an address correction or redelivery will be explained before payment is requested, where applicable.

7. Delayed Orders and Consumer Rights

The standard 48-hour cancellation procedure does not override any mandatory consumer rights that apply to your purchase.

If I cannot ship an order within the delivery timeframe communicated at checkout, I will handle the delay in accordance with applicable requirements. Depending on the circumstances, this may include notifying you of the delay, requesting your consent to a permitted extension, or providing an opportunity to cancel the order and receive a refund.

For transactions subject to specific statutory withdrawal rights, the applicable withdrawal period and refund requirements remain in effect even if the standard 48-hour cancellation window has passed.

For purchases delivered to different jurisdictions, applicable consumer rights may vary according to the customer's location and the rules governing the transaction. Nothing in this policy is intended to exclude or limit rights that cannot lawfully be waived.

8. Contact Information

For questions about order cancellations, refund status, shipping address corrections, or changes to an existing purchase, please contact me using the following details.

Store Name: aubmarenodoro

Address: 1092 53rd St, Emeryville, CA 94608, United States

Phone: +1 (510) 684-9273

Email: team@aubmarenodoro.com

Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.

Requests received outside customer service hours may be reviewed on the next business day. I aim to respond to cancellation inquiries within 1–3 business days. When contacting me about an existing order, please include your order number so I can locate the purchase and provide an appropriate response.