Terms of Service

1. Introduction and Scope

Welcome to aubmarenodoro (hereinafter referred to as “I”). I operate an online store offering home furnishings and related products to customers in the United States.

These Terms of Service explain the conditions for accessing and using my website, browsing products, placing orders, making payments, and using the customer services available through the website. They should be read together with my Shipping Policy, Order Cancellation Policy, Return and Exchange Policy, and Privacy Policy.

By accessing the website, you agree to comply with the terms applicable to your use of the website. A purchase is subject to the product information, price, delivery terms, and other conditions presented during checkout and confirmed for your order.

Nothing in these terms is intended to exclude, restrict, or waive any consumer right or legal protection that cannot lawfully be excluded or waived.

2. Website Access and Customer Information

You may use this website to browse products, obtain information, and make purchases for lawful purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or submit information that is knowingly false or misleading.

When placing an order, please provide accurate and current information, including your name, delivery address, email address, telephone number where requested, and other information necessary to complete the purchase.

Please review your order details carefully before submitting payment. If you discover an error, contact me as soon as possible. I will determine whether the requested correction can be made based on the current order status.

You are responsible for maintaining the confidentiality of any account credentials you create and for notifying me if you suspect unauthorized access to your account. These responsibilities do not remove any obligations I may have regarding account security, payment processing, or the protection of personal information.

3. Product Descriptions, Images, and Availability

I make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, features, and other specifications accurately so that you can make an informed purchasing decision.

Actual product appearance may vary slightly due to lighting, screen settings, photography conditions, or the natural characteristics of certain materials. Product images should be considered together with the written descriptions and specifications provided on the relevant product page.

Such variations do not excuse a material difference between the product supplied and the description or specifications presented at the time of purchase.

Product availability may change as inventory and fulfillment conditions change. If an item becomes unavailable after an order is submitted, I will contact you regarding the available options, which may include cancellation and a refund where appropriate.

If a material error in product information or pricing is identified before an order is accepted, I will take reasonable steps to clarify the information and communicate any necessary action. I will not treat an unconfirmed price or product detail as a basis for imposing undisclosed charges after checkout.

4. Pricing, Taxes, and Additional Charges

Product prices are displayed on the applicable product pages. Shipping charges, applicable discounts, and estimated taxes will be presented during checkout before you complete your purchase.

Prices and charges are stated in U.S. dollars unless otherwise indicated. Applicable sales taxes are calculated according to the requirements governing the delivery destination.

The final amount payable will be displayed before you submit your order. Any additional service, shipping, or handling charge that requires your agreement will be disclosed before you are asked to pay it.

If a pricing or checkout error is discovered, I will review the circumstances and communicate any appropriate correction before proceeding with an affected order. Nothing in this section authorizes me to change an agreed order total without a valid basis and any consent required by applicable rules.

5. Orders and Acceptance

When placing an order, please confirm that the selected products, quantities, shipping address, payment information, and final order total are correct.

After you submit an order, I will send an order confirmation or acknowledgment to the email address provided. This message confirms that the order information has been received; it does not necessarily mean that every fulfillment step has been completed.

Order acceptance and fulfillment may depend on payment verification, product availability, address validation, and other reasonable processing requirements. If an order cannot be fulfilled, I will notify you and explain the available options.

If I cannot accept or fulfill an order and payment has already been collected, I will arrange any required refund in accordance with the applicable payment and consumer protection requirements.

You should retain your order confirmation and related purchase communications for your records.

6. Payment Methods and Payment Issues

Available payment methods will be displayed at checkout. Visa and Mastercard are accepted where supported by the checkout payment provider.

Payment must be authorized and completed through the payment options presented during checkout. I do not request that customers send complete payment card details by ordinary email.

If a payment is declined, duplicated, incorrectly charged, or otherwise appears inconsistent with your order, please contact me with your order number and a description of the issue. I will review the available transaction information and explain the appropriate next steps.

Any refund will generally be submitted to the original payment method unless an alternative is permitted and agreed upon. The time required for a refund to appear in your account may depend on the payment provider or financial institution.

7. Shipping and Delivery

Orders generally require 1–3 business days to process before dispatch. After dispatch, standard delivery generally takes an estimated 7–10 business days. These are estimates, not guaranteed delivery dates.

I currently offer shipping to eligible addresses within the United States. Shipping availability, charges, delivery estimates, order tracking, and procedures for addressing delivery problems are described in my Shipping Policy.

The applicable shipping charges and estimated delivery information will be provided before checkout. I will make reasonable efforts to process orders and provide available tracking details in a timely manner.

If an order is expected to be delayed beyond the promised shipping period, I will provide any notice and options required by applicable consumer protection requirements. Nothing in these terms removes any rights you may have concerning delayed delivery, cancellation, or refunds.

8. Order Cancellations

You may request cancellation within 48 hours of placing an order under the conditions described in my Order Cancellation Policy. Cancellation depends on the order's current fulfillment status and whether it can still be stopped before dispatch.

To request cancellation, contact me as soon as possible at team@aubmarenodoro.com or +1 (510) 684-9273. Include your order number and clearly state that you wish to cancel.

For a cancellation accepted before shipment, I will initiate the refund within 1–3 business days after cancellation is confirmed, subject to any shorter mandatory deadline that applies.

If an order has already been dispatched, the standard cancellation procedure may no longer be available. You may contact me to discuss return options under the Return and Exchange Policy.

The 48-hour cancellation procedure does not restrict any applicable statutory withdrawal right or other mandatory consumer protection. Where an applicable rule provides additional cancellation or refund rights, those rights remain unaffected.

9. Returns, Exchanges, and Product Complaints

My voluntary return and exchange program generally permits eligible requests within 45 days after delivery, subject to the conditions in my Return and Exchange Policy.

The policy explains the procedures for damaged items, incorrect deliveries, quality concerns, personal-preference returns, exchanges, return shipping costs, and refunds.

For approved voluntary returns, I will initiate the refund within 1–3 business days after the returned item has been received, inspected, and confirmed as eligible. For approved exchanges, replacement dispatch is generally arranged within 1–3 business days after inspection and confirmation, subject to availability.

Where applicable statutory withdrawal rights or product conformity protections provide additional rights or remedies, those rights are separate from my voluntary return program and are not limited by its conditions.

Before purchasing large furniture that cannot reasonably be returned by ordinary mail, please review the applicable return transportation estimate and conditions made available in the purchase information. Where required, the relevant estimate will be disclosed before the purchase agreement is concluded.

10. Refunds and Refund Processing

Refunds are generally returned to the original payment method used for the purchase.

For approved order cancellations before shipment, I will initiate the refund within 1–3 business days after cancellation is confirmed.

For approved voluntary returns, I will initiate the refund within 1–3 business days after the returned item has been received, inspected, and confirmed as eligible.

Where a statutory withdrawal or another mandatory refund requirement applies, the applicable statutory deadline and conditions take precedence over these ordinary processing periods.

The time required for the funds to appear in your account depends on the payment provider, card issuer, or financial institution. If a refund does not appear within the expected period, please contact me with your order number and available refund details so I can review the transaction.

11. Privacy and Personal Information

I collect and use personal information as necessary to operate the website, process purchases, arrange deliveries, manage payments, respond to inquiries, and handle returns and refunds.

The information collected, the purposes for which it is used, any applicable sharing practices, data retention, and available privacy choices are explained in my Privacy Policy.

I handle personal information in accordance with applicable privacy requirements. Where the General Data Protection Regulation (GDPR) applies to the relevant processing, I will honor the obligations and individual rights applicable to that processing. For U.S. customers, additional state privacy requirements may apply depending on the customer's location and the circumstances.

Payment information may be processed by third-party payment providers to complete transactions. Their handling of information is subject to the terms and privacy practices applicable to their services.

Please review my Privacy Policy for further information about personal information and how to contact me with a privacy-related request.

12. Website Content and Intellectual Property

Website content, including written descriptions, photographs, graphics, illustrations, page layouts, logos, and other original materials, may be protected by applicable intellectual property rights.

You may access and view website content for personal shopping and other lawful, non-infringing purposes. Unless permitted by law or authorized by me, you may not reproduce, republish, distribute, modify, or commercially exploit website content without permission.

Nothing in this section is intended to restrict uses that are legally permitted or to affect rights belonging to third parties.

If you believe content on the website infringes your rights, please contact me with sufficient information to identify the material and explain your concern.

13. Prohibited Activities and Website Security

You must not use the website to engage in unlawful activity, interfere with website operations, attempt unauthorized access, distribute malicious code, or disrupt the shopping experience of other users.

You must not knowingly submit fraudulent orders, use payment information without authorization, or provide false information for the purpose of obtaining goods or services improperly.

I may take reasonable measures to protect the website, investigate suspected misuse, and restrict activity where there is a legitimate security, fraud-prevention, or operational concern. Any restriction will be applied consistently with applicable requirements and will not unlawfully interfere with a customer's existing consumer rights.

14. Website Availability and Limitations of Responsibility

I make reasonable efforts to keep the website available and its information current. Temporary interruptions may occur due to maintenance, technical issues, communication failures, security incidents, or other circumstances beyond my reasonable control.

Where an interruption affects an existing order or customer service request, I will make reasonable efforts to address the issue and provide relevant information.

To the extent permitted by applicable law, I am not responsible for interruptions or delays caused by circumstances beyond my reasonable control. However, nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited, including any non-waivable consumer rights or remedies.

These terms do not remove any applicable rights concerning product defects, inaccurate descriptions, delivery failures, refunds, or other obligations that cannot lawfully be excluded.

15. Governing Requirements and Dispute Resolution

These Terms of Service are intended to operate consistently with the requirements applicable to the transaction and the customer's location.

If you have a concern about an order, product, payment, delivery, cancellation, or refund, please contact me first so I can review the issue and attempt to resolve it.

Any dispute will be handled under the rules applicable to the transaction. Nothing in these terms requires a customer to give up a mandatory consumer protection, a right to bring a claim before a competent court, or another right that cannot lawfully be waived.

If a specific governing-law or dispute-resolution provision is required for a particular transaction, it must be stated in a manner consistent with the applicable requirements and must not improperly restrict consumer rights.

16. Changes to These Terms

I may revise these Terms of Service when necessary to reflect changes to website features, order processing, available services, or applicable requirements.

The current version will be published on this page. Where a material change requires notice, I will provide appropriate notice in accordance with applicable requirements.

An updated version may include a revised effective date. Changes will not retroactively remove rights that have already arisen or alter an existing agreement where doing so would be inconsistent with applicable requirements.

Please review this page periodically to stay informed about the terms that apply to your use of the website.

17. Contact Information

For questions about these Terms of Service, orders, payments, delivery, cancellations, returns, refunds, or website services, please contact me using the information below.

Store Name: aubmarenodoro

Address: 1092 53rd St, Emeryville, CA 94608, United States

Phone: +1 (510) 684-9273

Email: team@aubmarenodoro.com

Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.

When contacting me about an existing purchase, please include your order number and a brief description of your question so I can locate the relevant details and provide assistance.