Payment Guide

1. Accepted Payment Methods

At aubmarenodoro (hereinafter referred to as “I”), I aim to provide a clear and straightforward payment experience for customers purchasing home furnishings through my online store.

I currently accept the following payment methods:

Visa
Mastercard

Available payment options are displayed during checkout. The payment methods shown for your order are the ones available for that transaction. Please select an available option and follow the instructions provided on the payment page.

2. How to Place and Pay for an Order

Before submitting your order, please review the items in your shopping cart and confirm that your delivery information is accurate.

Check the products, quantities, and options selected for each item.
Enter your shipping address and contact details carefully.
Review the product subtotal, shipping charges, applicable taxes, and any other charges disclosed at checkout.
Select Visa or Mastercard from the available payment methods.
Enter the requested payment details through the checkout payment interface and complete any verification required by your card issuer.
Review the final order total and submit your order.

After submitting your order, check the confirmation page or the confirmation email, if provided. If you do not receive confirmation or are unsure whether your payment was successful, contact me before placing another order. This helps reduce the risk of duplicate orders or charges.

3. Product Prices, Shipping Charges, and Taxes

Product prices are displayed on the relevant product pages. The final amount payable is shown during checkout before you submit your order.

For standard shipping within the United States, orders with a merchandise subtotal of $70 or more qualify for free standard shipping. Orders with a merchandise subtotal below $70 are subject to a standard shipping charge of $7.99.

Applicable taxes and any other charges, if required, will be displayed at checkout where applicable. Please review the final order total before completing payment.

If you notice an incorrect price, shipping charge, tax amount, or other discrepancy before submitting your order, please contact me for assistance.

Prices, shipping charges, and order totals should be reviewed at checkout because the amount payable may depend on the products selected, the delivery destination, and applicable charges. No payment should be considered complete until the transaction has been processed or confirmed by the relevant payment service.

4. Payment Authorization and Processing

Payments made with Visa or Mastercard may be subject to authorization, verification, and fraud-prevention checks by the card issuer or payment service provider.

Entering your card details does not necessarily mean that a payment has been approved. A transaction may be declined, remain pending, or require additional verification. If this happens, follow the instructions displayed during checkout or provided by your card issuer.

I cannot guarantee that every payment attempt will be authorized. Approval may depend on the card issuer, the accuracy of the information submitted, available funds or credit, security checks, and other factors outside my control.

If a payment is declined, please confirm that your card details are correct and that your card is enabled for online transactions. You may also contact your card issuer through its official customer service channels.

Please avoid submitting repeated payment attempts while an earlier transaction is still pending. If you believe you have been charged more than once for the same order, contact me with your order number so I can review the transaction details.

5. Payment Security and Personal Information

Please enter payment details only through the payment interface provided during checkout. Do not send your complete card number, card security code, password, or other sensitive payment credentials by email or telephone.

Payment-related information may be processed by the payment service providers involved in completing your transaction. The information collected and the way it is handled depend on the payment method, checkout configuration, and providers involved.

I take reasonable steps to support secure order processing. However, no online transmission or storage method can be guaranteed to be completely secure.

For information about the collection, use, disclosure, retention, and protection of personal information, please review my Privacy Policy.

If you notice an unfamiliar card transaction, contact your card issuer promptly using its official contact information.

6. Order Changes and Cancellation Requests

If you discover an error in your order information after submitting your purchase, please contact me as soon as possible at team@aubmarenodoro.com and include your order number and a brief description of the issue.

I can generally review cancellation requests received within 48 hours of an order being placed, provided the order has not shipped or entered the shipping process. Once fulfillment or shipping has begun, cancellation may no longer be possible through the standard cancellation process.

A cancellation request is not confirmed until I provide confirmation. If a cancellation is accepted and a refund is due, I will initiate the refund within 1–3 business days after cancellation is confirmed. Refunds will generally be issued to the original payment method where possible.

This standard cancellation process does not limit any cancellation, withdrawal, or other rights that may apply under mandatory consumer protection requirements.

7. Refunds and Payment Reversals

When a refund is approved, I will initiate it in accordance with the applicable cancellation, return, exchange, or refund terms.

Refunds will generally be returned to the original payment method used for the purchase. If the original payment method is unavailable or a different method is required, I will communicate with you about an appropriate arrangement, subject to applicable requirements and payment provider limitations.

For an accepted cancellation, I will initiate the refund within 1–3 business days after cancellation is confirmed. For a return, the timing of refund initiation depends on the applicable return terms and any necessary receipt or inspection of the returned item.

After I initiate a refund, the time required for the funds to appear on your statement may depend on your card issuer, financial institution, or payment service provider. I cannot guarantee the exact date on which a refund will be posted to your account.

If a refund has been initiated but does not appear within the timeframe indicated by your payment provider, please contact the provider to check its processing status. You may also contact me if you need confirmation of the refund initiation.

Nothing in this guide is intended to limit any refund or reimbursement rights available under applicable law.

8. Incorrect Charges, Payment Disputes, and Order Issues

If you believe that your payment amount is incorrect, a duplicate charge has occurred, or a payment was taken for an order that was not confirmed, please contact me so I can review the relevant order and transaction information.

When contacting me, please provide your order number, the email address used for the purchase, the transaction date, and a description of the issue. For your protection, do not include your full payment card number or card security code.

If you believe a card transaction is unauthorized, contact your card issuer promptly. You may also raise the matter with me so I can review the order records and any available payment information.

Any applicable rights to dispute a transaction, seek a refund, or use a payment provider's dispute process remain subject to the relevant payment terms and applicable law.

9. Contact Information

If you have questions about payment methods, checkout, payment authorization, cancellation refunds, or a transaction associated with your order, please contact me using the information below.

Email: team@aubmarenodoro.com

Phone: +1 (510) 684-9273

Mailing Address: 1092 53rd St, Emeryville, CA 94608, United States

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)

For faster assistance, please include your order number and a brief explanation of your request. Please do not send passwords, complete card numbers, or card security codes.

Before submitting your order, please review the product details, shipping charges, final checkout total, Shipping Policy, Cancellation Policy, Return and Exchange Policy, and Privacy Policy to understand the terms that apply to your purchase.