Shipping policy

1. Shipping Destinations

At aubmarenodoro (hereinafter referred to as “I”), I currently offer shipping to eligible delivery addresses throughout the United States. Orders can be shipped to valid addresses within the United States, subject to carrier service availability. I do not currently ship to destinations outside the United States.

Please ensure that your shipping address is complete and accurate before submitting your order. Certain addresses or locations may be subject to delivery restrictions depending on the shipping service available.

2. Shipping Fees and Payment of Order Costs

I offer free standard shipping on orders with a merchandise subtotal of $70 or more, including orders totaling exactly $70. A flat shipping fee of $7.99 applies to orders with a merchandise subtotal below $70.

Shipping fees, applicable discounts, and estimated taxes will be displayed at checkout before you complete your purchase. All prices and shipping charges are listed in U.S. dollars. Sales tax is calculated based on the applicable requirements for the delivery destination and will be included in the final order total when applicable.

The amount displayed at checkout is the total amount due for your order, including applicable shipping charges and taxes. No shipping fee will be added after checkout unless you separately agree to a change or additional service.

3. Order Cutoff and Customer Service Hours

My customer service hours are Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.

Orders submitted outside these hours, on weekends, or on holidays may be reviewed on the next business day. Orders are not necessarily processed immediately upon submission, as payment verification, order review, and fulfillment arrangements may be required.

Customer service hours refer to the times when I review inquiries and provide assistance. They do not constitute a guaranteed daily shipping cutoff or guarantee that an order will be dispatched on the same day it is placed.

4. Order Processing Time

Orders generally require 1–3 business days for processing before shipment. During this period, I verify order details and payment, prepare the items, and arrange the shipment.

Order processing time is separate from shipping transit time. The estimated 7–10 business days of transit begin after the package has been dispatched and do not include the initial 1–3 business days required for processing.

Business days exclude weekends and applicable holidays. Processing may take longer if an order requires additional verification, an address correction, or other necessary fulfillment arrangements. If a significant delay becomes apparent, I will provide an update when reasonably practicable.

5. Estimated Delivery Time

After dispatch, standard shipping generally takes an estimated 7–10 business days. 

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary due to the destination, carrier capacity, weather, transportation disruptions, peak-season demand, or other circumstances beyond my reasonable control.

I will make reasonable efforts to prepare orders and provide shipping information within the stated timeframes. If an order is expected to be delayed materially beyond the estimated delivery period, I will provide relevant information and, where required, offer the options available under applicable consumer protection requirements.

6. Shipping Carriers and Delivery Services

Depending on the destination, package size, weight, and available service options, I may use established shipping carriers such as UPS or FedEx.

The carrier may vary from one order to another. Where tracking information is available, I will provide the relevant details after dispatch so you can follow the shipment.

Carrier delivery estimates are subject to the carrier's operating conditions. The use of a particular carrier does not change my responsibility to address order-related concerns in accordance with this policy and applicable requirements.

7. Order Confirmation and Tracking

After your purchase is completed, I will send an order confirmation email containing the available order details, including your order number and purchase information. Shipping and tracking details will be provided when they become available after dispatch.

To check your order status, visit the “Order Tracking” page on my website. Enter the email address or phone number associated with your purchase and the corresponding order number, as requested by the tracking page.

Tracking information may take some time to appear or update after a carrier receives the package. If the tracking page does not display current information, please allow a reasonable period for the carrier's system to update.

If you cannot locate your order or the tracking information appears inconsistent with the delivery status, contact me at team@aubmarenodoro.com with your order number so I can review the available information.

8. Delivery Problems, Address Changes, and Cancellations
8.1 Damaged, Missing, or Undelivered Packages

If your order arrives with visible damage, an item is missing, or the package appears to have been lost during transit, please contact me at team@aubmarenodoro.com.

Include your order number, a description of the problem, and photographs of the package, shipping label, or affected items when available. I will review the information and explain the appropriate next steps.

If tracking shows that a package has been delivered but you cannot locate it, please check the delivery area and confirm whether another household member or an authorized recipient accepted the package. You may also contact the carrier and notify me so the delivery information can be reviewed.

A delivery confirmation does not prevent you from contacting me about an order that you have not received. I will assess the available information and handle the inquiry in accordance with the circumstances and applicable requirements.

8.2 Order Changes and Cancellations

If you need to correct your shipping address or cancel an order, please contact me as soon as possible after placing it.

I will check the order status to determine whether the requested change or cancellation can still be accommodated. Changes may be possible before fulfillment or dispatch begins, but cannot be guaranteed once an order has entered preparation, packing, or shipment.

If the package has already been dispatched, contact me to discuss the available options. Any applicable return or refund request will be handled under the relevant return policy and applicable consumer protection requirements.

Nothing in this section limits any cancellation, withdrawal, refund, or other rights that may apply under applicable law.

8.3 Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout, including the street address, apartment or unit number where applicable, city, state, and ZIP code.

Incomplete or incorrect information may result in delivery delays, unsuccessful delivery attempts, or the return of a package to the sender.

If you identify an address error after placing your order, please contact me promptly. I will review whether the address can be corrected before dispatch. If a carrier charges an additional fee for an address correction, redelivery, or reshipment, I will explain any applicable charge before requesting payment where reasonably practicable.

Any additional charge must reflect the circumstances of the shipment and be consistent with the information provided to you and applicable requirements.

9. Inspecting Your Delivery

When your package arrives, please inspect the outer packaging for visible damage, tears, or signs of tampering.

If the package appears significantly damaged, take photographs and contact me promptly with your order number and a description of the issue. Keeping the packaging and shipping label until the matter has been reviewed may help clarify what happened during transit.

If the outer packaging appears intact but an item is damaged, defective, or missing, please contact me so I can review the order details and assist with the appropriate next steps.

Reporting an issue promptly helps me assess the circumstances efficiently. However, any applicable statutory rights are not limited solely by the timing of your initial report.

10. Shipping Delays and Circumstances Beyond My Control

Delivery may be affected by severe weather, natural disasters, transportation interruptions, carrier operational issues, or other events that are beyond my reasonable control.

If such circumstances affect your order, I will make reasonable efforts to review the shipment status and provide available updates. Estimated delivery dates may change when these events cause delays.

This section does not exclude any obligations or remedies that apply under relevant consumer protection requirements, including requirements concerning shipment deadlines, delayed delivery, cancellation, or refunds.

11. Contact Information

For questions about shipping fees, order processing, delivery estimates, tracking information, address corrections, damaged items, or missing packages, please contact me using the information below.

Store Name: aubmarenodoro

Address: 1092 53rd St, Emeryville, CA 94608, United States

Phone: +1 (510) 684-9273

Email: team@aubmarenodoro.com

Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.

When contacting me about an existing order, please include your order number and a brief description of your inquiry. I will review your request during customer service hours and respond as soon as reasonably practicable.